Frequently Asked Questions

No, Click & Collect is a free service.

Yes, Click & Collect orders are eligible for the same discounts as seen on our website and in-store excluding shipping-related discounts.

Yes, you can use a student discount on Click & Collect orders.

No, Nothing Care is not available in-store, including for Click & Collect orders.

All Nothing products listed online are eligible for Click & Collect. If you're interested in purchasing other items, such as Nothing Merchandise, please inform our team upon arrival. They are happy to help.

Please contact the store team on 07845 505630 to change or cancel the order. Your refund will be processed immediately and the change should reflect on your balance within 5 working days. If your order is not collected within 7 days, it will be cancelled and a full refund will be processed.

We accept all major credit cards. Please note that finance options like Klarna are not supported for Click & Collect.

Yes, please bring your order confirmation number and an ID to collect your order.

No, you must collect the order yourself. Please ensure you have your ID and order confirmation number with you.

Our store is located at 4 Peter St, London, W1F 0AD.

You will receive an automated email when your order is ready for collection.

Your order will be held for 7 days. If not collected within this timeframe, the order will be cancelled and a full refund will be processed.

The store opening hours are as follows:

  • Monday 11:00 – 18:00
  • Tuesday 11:00 – 18:00
  • Wednesday 11:00 – 18:00
  • Thursday 11:00 – 18:00
  • Friday 11:00 – 18:00
  • Saturday 11:00 – 18:00
  • Sunday 12:00 – 18:00 

Your order should be ready for immediate collection. Click & Collect is available during store opening hours:

  • Monday 11:00 – 18:00
  • Tuesday 11:00 – 18:00
  • Wednesday 11:00 – 18:00
  • Thursday 11:00 – 18:00
  • Friday 11:00 – 18:00
  • Saturday 11:00 – 18:00
  • Sunday 12:00 – 18:00 

Our in-store range includes exclusive items not listed online. Feel free to ask our team for more information during your visit.

Items from Click & Collect can be returned online or in-store. Contact our customer support team to get started.