Terms of Sales

General

  1. What these terms cover. These Terms of Sale set out the terms and conditions on which we supply Products you purchase from us to you. By placing an order or making a purchase from our website, you agree to the terms below.
  2. Why you should read them. Please read these Terms of Sale carefully before you submit your order to us. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
  3. Who we are. We are Nothing Technology Limited, a company incorporated under the laws of the England and Wales (No. 12984564), with registered offices at Bedford House, 21A John Street, London WC1N 2BF, United Kingdom.
  4. References in these Terms of Sale to: (1) “we”, “our”, “us”, “seller” or “Nothing” shall mean Nothing Technology Limited; (2) “Products” shall mean mobile handsets and accessories made available for sale by us on the website https://nothing.tech ; and (3) “you”, “your” or the “customer” shall mean the person purchasing the Products.
  5. How to contact us. You can contact us by using the details set out in the Contact Support section of the website at https://nothing.tech if you would like further information or if you think that there is a mistake in these Terms of Sale.
  6. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  7. “Writing” includes emails. When we use the words “writing” or “written” in these Terms of Sale, this includes emails.
  8. “Business Day” means any day other than a Saturday, Sunday, or national public holiday in your country of residence. Please note that operations may be affected by additional delays during public bank holidays and major holiday periods, including China’s Spring Festival (Lunar New Year) and National Day Golden Week, as well as the Christmas and New Year period, during which fulfillment, customer service, and shipping services may be temporarily limited.

Contract for the Purchase of Product(s)

  1. How you place an order. By placing an order using the online check out process on our website, you are making an offer to us to buy the selected Product(s). Once we receive your order, you will receive an “Order Confirmation Email” from us.
  2. How we accept your order. Your offer to purchase Products will be considered by us and will be accepted upon the earlier of: (i) you receiving an email notifying you that your order has been dispatched ; or (ii) delivery of the Product(s). The order will not be accepted until this point. 
  3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). If you have already been charged for the Product(s), we will refund you. Whilst this is not an exhaustive list, we  might decline your order  because:
    1. the Product is out of stock;
    2. the Product has been discontinued;
    3. there is a price fluctuation or we have identified an error in the price or description of the Product;
    4. we are unable to obtain authorisation for your payment, or we do not receive payment;
    5. a credit reference we have obtained for you does not meet our minimum requirements; and/or
    6. we have reason to suspect fraud.
  4. Notification. If we are unable to accept your order ,  we will cancel your order, notify you of the cancellation, and refund any money you have paid toward the order for the Product(s) in a timely manner.
  5. Limited Liability. Unless provided for otherwise under applicable law, a refund of money you have paid towards an order will be the full extent of Nothing’s liability for any cancelled order.
  6. Your order number. For orders that have been accepted, we will assign an order number to your order and tell you what  the order number is when we accept your order. If you need to contact us about your order, it  will help us if you can tell us the order number whenever you contact us about your order.
  7. Order Confirmation. We reserve the right to refuse or cancel any order, or to limit quantities available for purchase, at our sole discretion and for any reason, including after an order has been submitted. We may also require additional information to verify your identity or payment method prior to processing any order. Your receipt of an order confirmation email does not mean that we’ve accepted your order or confirmed a sale. It confirms only that your order has been received. Our binding commitment to sell arises only once the order has been dispatched . If an order is cancelled after payment has been received, we will issue a full refund.
  8. Quantity Limitations. To ensure fair access and manage supply constraints, we reserve the right to limit the quantity of certain Products  available for purchase. We may apply or adjust these limitations at any time, including after an order has been placed. If we are unable to fulfill your order due to Product  unavailability, the affected portion of your order will be cancelled and we will refund the corresponding payment in full.

Prices and Payments

  1. Prices of Products. The price of the Products will be those displayed on our website at checkout.where there is an inadvertent pricing error . We reserve the right to change the price of any Product and to correct any inadvertent pricing errors.
  2. Charges and transaction fees. Product prices exclude shipping charges (further details about shipping charges can be found on our website) and any transaction fees (for which we are not responsible).
  3. Credit or debit cards. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary based on exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. You should contact your bank or card issuer for further information about this before placing any order on our website.
  4. Electronic processing. The personal information you provide when making a purchase will be processed electronically by Nothing for the payment of the order and for anti-fraud control.
  5. Third-party payment partners and encryption. Payments on www.nothing.tech and all related country code domains are handled by third-party payment partners and transmitted using the Secure Sockets Layer protocol (“SSL”) with 2048-bit encryption. Nothing does not store or have access to your payment details. Your credit/debit card information is retained via our third-party payment partner’s servers.
  6. Price Changes. If we reduce the price of any Product within seven (7) calendar days from the date you receive it, you may receive a one-time refund or store credit for the difference between the price you paid and the Product’s current selling price. To be eligible, you must contact our Support team within seven (7) of delivery and provide proof of purchase. Price adjustments are issued at our sole discretion and apply only to purchases made directly through our official website. This policy excludes limited-time promotions, special sales events, flash sales, clearance items, and third-party marketplace purchases.

Our Products

  1. Products may vary slightly from their pictures.The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the images of the product on our website accurately, your Product may vary slightly from those images (for example, there may be a slight variation in the Product  colour).
  2. Product packaging may vary. The packaging of the Product may vary from that shown in images on our website.

Risk and Title

  1. When you become responsible for the Product(s). Please note that you will be responsible for the Product(s) from the point at which the Product(s) is delivered to the address you have specified or the point at which you collect the Product(s).
  2. When you own the Product(s). You will own the Product(s) once we have received payment in full.

Warranty Policy

  1. Limited Warranty. Nothing Products, as specified in section 6.8 below, that were purchased on www.nothing.tech are covered by Nothing’s limited warranty which starts from the date of delivery (the “Limited Warranty”).
  2. Product Defects. The Limited Warranty covers the hardware components of our Product(s) as originally supplied and Product defects caused by workmanship or build materials. The Limited Warranty does not cover any of the matters listed in section 7 (Limited Warranty Exclusions).
  3. Original country. The Limited Warranty is only redeemable within your original country or region of purchase.
  4. Warranty Claims. To make a claim, please provide your original proof of purchase (such as your receipt(s) or invoice(s)), Product(s) model and serial number of the Product(s), and photo evidence of the Product’s defects to the Nothing Customer Service team as set out in the Contact Support section of our website https://.nothing.tech. 
  5. Repairs and replacement. Any repair and replacement service covered by the Limited Warranty, along with shipping and handling, will be at the expense of Nothing  within the Limited Warranty period specified below.
  6. Parts and components. Nothing may use rebuilt, reconditioned or new parts and components when repairing any Product(s). Alternatively, we may replace the defective Product(s) entirely with a rebuilt, reconditioned or new Nothing Product(s).
  7. After sales assistance. Please note that we only offer after sales assistance in the areas where we make shipments (this includes repairs and/or replacements/returns). Nothing accepts no liability for orders placed outside of official sales regions. A list of official sales regions can be found here (https://cdn.shopify.com/s/files/1/0376/5420/0459/files/Legal_Shipping_Countries_List-v2108.pdf?v=1628499750).
  8. Warranty Periods. We have set out the Limited Warranty periods in respect of each of our Products below. The Products covered by the Limited Warranty  will be covered for the following number of months:

Region

Phone

Audio

Wearable

Charger

Cable

UK & EU 

24

24

24

12

6

US

12

12

12

6

6

The following Products are excluded and are not covered by Limited Warranty: Phone Case(s), Screen Protector(s), Watch Strap(s) or  Decoration Accessories.

Statutory rights. The Limited Warranty does not affect your statutory rights under applicable law.

 

Limited Warranty Exclusions

  1. What is not covered under the Limited Warranty. The Limited Warranty does not cover:
    1. software, consumable items, and accessories, even if packaged and sold together with Product(s);
    2. defects or damage resulting from accidents, neglect, misuse or abnormal use; defects or damage caused by abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt, or unusual physical, electrical or electromechanical stress;
    3. scratches, dents and cosmetic damage, unless caused by Nothing;
    4. defects or damage resulting from excessive force or use of metallic objects on the touch panel;
    5. devices that have the serial number or similar removed, defaced, damaged, altered or made illegible;
    6. ordinary wear and tear;
    7. defects or damage resulting from the use of the Product(s) in conjunction with accessories, products, or ancillary/peripheral equipment that are not furnished or approved by Nothing;
    8. any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Nothing;
    9. defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source;
    10. defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product(s);
    11. Products  not purchased from nothing.tech or authorised resellers (we recommend that you contact the point of sale for support);
    12. Products purchased outside of officially supported Nothing countries or regions, a list of which can be found here (https://cdn.shopify.com/s/files/1/0376/5420/0459/files/Legal_Shipping_Countries_List-v2108.pdf?v=1628499750).
  2. repair(s) conducted by unofficial repair centres.
  3. “Unofficial” means not purchased through nothing.tech or from an authorised Nothing partner.

Our Cancellation Rights

  1. Cancellations. Nothing makes every effort to supply the Products listed in your order confirmation. However, we will need to cancel your order where:
    1. we are legally required to do so;
    2. have reason to suspect fraud; and/or
    3. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products(s), for example where you provide incorrect or incomplete shipping information or contact details, or you fail to update the information when required.

Your Cancellation, Return and Replacement Rights

  1. When you can exercise your rights. You may be able to cancel your contract, return a Product purchased from us or request replacement Product(s) from us in the circumstances set out in sections 9.2, 9.3 or 9.4.
  2. Faulty Product or incorrect description. We are under a legal duty to supply Products that are fit for their given purpose, are of satisfactory quality and are as described. You may cancel your order or get your Product repaired or replaced following the process set out in section 10 (Returns and Replacement Policy for Defective Product(s)) if you think that a Product we have supplied does not conform with its description or is faulty.
  3. Our actions or proposed actions. You can return a Product to us or cancel your contract with us for any of the reasons set out below:
  4. we have told you about an upcoming change to the version of the Terms of Sales that apply to you which you do not agree to (see section 18 (Changes) for more information on this); and
  5. you have a statutory legal right to end the contract because of something we have done wrong.
  6. Changing your mind.  You can return your Product  within 30 days of its delivery  for any reason.
    1. Condition. Please keep the Product  in reasonable condition and, if possible, in the original packaging. 
    2. Packaging. If the Product  is damaged or used in a way that reduces its value, we may make a deduction from your refund. If you return Products  with missing parts or scratches, we may reduce your refund.
    3. Shipping Costs. You’ll need to cover the cost of returning the Product  to us.
    4. Return Shipping Costs. To return your Product  or cancel your order, please contact us using the details listed on our Support page.
    5. Customized Goods. Customized Products —including Products  with engraving—are not eligible for return unless defective or not as described. Please see here for more information regarding Nothing’s engraving service.
  7. Legal Return Rights. 
    1. In addition to the above, you may have a legal right to change your mind and return certain Products  within 14 days of delivery, without giving any reason. 
    2. This statutory right of withdrawal is separate from—and not affected by—our 30-day return policy. Please note that this legal right does not apply to customized or clearly personalized items, such as engraved Products . 
    3. Nothing herein limits or affects any statutory rights you may have under applicable consumer protection laws.
  8. Return of Gifts. If your purchase included a free gift or promotional item, that gift must also be returned in unused condition when returning the main Product. FAILURE TO RETURN THE GIFT WILL RESULT IN THE FULL VALUE OF THE GIFT BEING DISCOUNTED FROM ANY REFUND YOU RECEIVE. YOU ACKNOWLEDGE AND AGREE THAT NOTHING SHALL HAVE NO LIABILITY FOR YOUR FAILURE TO MAKE SUCH A RETURN.
  9. Further Information. Please see Section 10 (Returns and Replacement Policy for Defective Product(s)) for further information on these rights and how to exercise them.
  10. How to Initiate a Return. Please contact Nothing Support for an return merchandise authorisation (RMA) number and shipping label. Self-mailing is not supported. Nothing is not responsible for any parcels lost in transit if returned independently without prior authorization.
  11. Return for Refund. If you return an item under your statutory rights or our return policy, we will process a refund to your original method of payment within fourteen (14) days of verifying that the item satisfies the applicable return conditions.

Return and Replacement Policy for Defective Product(s)

  1. This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in sections 6 (Warranty Policy) and 7 (Limited Warranty Exclusions) and further details on returns and cancellations where you have changed your mind can be found in section 9.4.
  2. If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact us using the details set out in the Contact Support section of our website at https://.nothing.tech describing the problem with your Product and why you consider it to be defective, damaged, or materially different. A member of the Nothing Customer Service team will then contact you about next steps.
  3. If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within fourteen (14) days of the day we notify you that we have confirmed that the Product is defective.
  4. Please note that we may choose not to accept returns in certain situations at our sole discretion, including, without limitation, the following circumstances:
    1. defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or
    2. where you purchase a customised Product, unless there is a material defect with the customised Product.
  5. In all cases, we will inspect the Product(s) and verify any fault.
  6. To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.
  7. If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should contact us by using the details set out in the Contact Support section of our website at https://.nothing.tech and we will either repair or replace the Product.
  8. This Returns and Replacements Policy does not affect your statutory rights under applicable law.

Shipping Policy

  1. Dispatch. Orders are usually shipped within two (2) business days of our reciept of your payment. Orders made during promotional periods and special events, may have longer shipping times, at the discretion of Nothing. In such cases, customers will be separately informed in advance.
  2. A list of sales regions to which  we deliver Products can be found here: (https://cdn.shopify.com/s/files/1/0584/0932/0622/files/Legal_Shipping_Countries_List_3396f20a-f063-4e3b-95d7-3845f4882c7f.pdf?v=1626783301).
  3. Inspection. All Products are inspected and sealed before delivery to avoid damage.
  4. Status Updates. Nothing will keep you updated on your order status via email. Orders cannot be cancelled once they have reached “Shipped” status.
  5. Shipping Time Calculation. Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:
    1. Standard Shipping: five (5) business days (two (2) business days processing time + three (3) business days–)
    2. Priority Shipping: three (3) business days (two (2) business days processing time + one (1) business day)
  6. Delivery Dates Are Estimates Only. Please note that all delivery dates are estimates only. We are not liable for any delays in shipments. Additional charges will be necessary for shipping addresses in remote locations. We are unable to ship to PO Box and Military addresses. 
  7. Forwarding. We do not recommend that you use the address of any mail forwarding companies when ordering Products for delivery, as Nothing will not be able to track logistics once the Products arrive at the forwarding company as the tracking information will be beyond our monitoring system.
  8. Please note that the shipping times noted above may not be available in the following circumstances:
    1. if you schedule delivery at a fixed time;
    2. where you provide incomplete or incorrect address information or fail to provide us with information that is necessary to provide you with your Product(s). Please note that we may end the contract if you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information. We will not be responsible for supplying the Product(s) late or not supplying the Product  if this is caused by you not giving us the information we need within a reasonable time of us asking for it;
    3. you request self-pickup at a post office; and 
    4. extreme weather conditions or other Force Majeure Event (as defined below).

Delivery Limitations and Disclaimers

  1. Force Majeure. We are not responsible for delays in delivery caused by events beyond our reasonable control. These may include, but are not limited to, extreme weather conditions, natural disasters, pandemics, government restrictions, labour disputes, or failures of telecommunication or transport networks. If such an event occurs, we will inform you as soon as reasonably practicable and will take reasonable steps to minimise any resulting delay. Provided we do so, we shall not be liable for any such delay or failure to deliver. If there is a substantial delay in delivering a Product and you no longer wish to proceed, you may contact us to cancel the affected part of your order and receive a refund for any Product not delivered.
  2. Pre-Sales. During the pre-sale period, Products will not be shipped within three (3) days. Instead, they will be shipped according to the delivery time specified in the promotion policy or the time on the purchase page. On the delivery date, the Products will be shipped according to the order sequence and the timeline provided by our third-party delivery partners.

Intellectual Property

  1. None of these terms shall be construed as granting a licence to any trademarks, copyrights, patents, design patents, mask works, trade dress, or any other forms of intellectual property of either Nothing, its subsidiaries and affiliates or its or their licensors. Nothing expressly reserves all rights.
  2. You may not, and may not permit any third-party to, copy, modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying structure, or ideas of any software, firmware, or hardware components of the Products, except to the extent expressly permitted by applicable law notwithstanding this restriction. You may not use the Products for any purpose other than their intended use, nor may you resell or export the Products in violation of any applicable export control laws or regulations.

Our Website

We own or have a right to use all intellectual property rights in our website, including all content. You agree that you will only use our website for personal, non-commercial use.

Our website is provided on an ‘as is’ and ‘as available’ basis and we make no representations (whether express or implied) about our website. For example, we make no warranty that our website will meet your requirements, be available twenty-four (24) hours a day, or that your use will be uninterrupted, or error, bug or virus free.

Personal Data

We will only use your personal information as set out in the Privacy Policy which can be found here (https://nothing.tech/pages/privacy-policy).

Limitation of Liability

  1. None of these terms shall exclude either party’s liability for anything which cannot be excluded under applicable law, for example:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation;
    3. any breach of the obligations implied by the Consumer Rights Act 2015, section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
    4. our obligations in respect of defective Products under the Consumer Protection Act 1987; or
    5. any deliberate breaches by us of these Terms of Sale that would entitle you to terminate the contract.
  2. We are responsible to you for foreseeable losses. Subject to section 15.1 above, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching these Terms of Sale or the contract, or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
  3. We only supply the Products for domestic and private use and are therefore not liable for business losses (for example, loss of revenue or income; loss of business; loss of profits; loss of business opportunity; and/or business interruption).
  4. Subject to Section 15.1, our total liability under or in connection with these Terms of Sale, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount paid by you for the Product(s) giving rise to the claim.

Transfer of rights and obligations

We may transfer our rights and obligations under these Terms of Sale to another organisation.

You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree to this in advance in writing.

Changes

We reserve the right to update these Terms of Sale at any time without prior notification by updating our website accordingly.

Subject to section 17.3 below, you will be bound by the version of the Terms of Sale in force at the time you enter into a contract to buy a Product from us.

Nothing may be required to vary the Terms of Sale to which you are subject for the following reasons:

(A) where we are required to make such changes under applicable law or regulations; and/or

(B) where we notify you of the change to these Terms of Sale before we accept your order and you do not inform us that you do not accept these terms.

Miscellaneous

  1. Complaints. Our Customer Service team at https://.nothing.tech will do their best to resolve any problems you have with us or our Products.
  2. If a court invalidates any part of this contract, the rest of it will still apply. Each of the sections of these Terms of Sale operate separately. If any provision or part-provision of these Terms of Sale are held by a court of competent jurisdiction to be invalid, illegal or unenforceable, they shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this section shall not affect the validity and enforceability of the rest of these Terms of Sale.
  3. Inurement. These Terms of Sale will be binding on the parties and their respective heirs, executors, administrators and permitted successors and assigns.
  4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these 14terms, or if you breach these Terms of Sale or any contract with us and we delay in taking steps against you, that will not mean that you do not have to do those things, and our previous inaction will not prevent us from taking action against you at a later date.
  5. Nobody else has any other rights under this contract. This contract is between you and us. A person who is not party to the contract shall not have any rights to enforce any of its terms.
  6. Force Majeure. Neither party shall be liable for delay in performing obligations or for failure to perform obligations hereunder if the delay or failure results from: force majeure, an Act of God, or any governmental act, fire, earthquake, explosion, accident, industrial dispute, civil commotion, acts of terrorism or anything beyond the reasonable control of either party  and not involving any fault or negligence of the party  affected (a “Force Majeure Event”). The performance of the party affected by the Force Majeure Ev Event under the contract will be considered suspended for the period that the Force Majeure Event continues. Each party  agrees to provide the other party  with an extension of time for performing its obligations for the duration of that period. The party affected by the Force Majeure Event  will use  their reasonable endeavours to find a reasonable workaround and minimise the effects of the Force Majeure Event.
  7. Sanctions & Export Control. Nothing Products  may be subject to US export control laws and regulations. You shall not, directly or indirectly, export, re-export, or release the Products to, or make them accessible from, any jurisdiction or country to which export, re-export, or release is prohibited by applicable laws, Terms, or regulations. By placing an order, you represent and warrant that you are not subject to any sanctions or blacklists of relevant countries.
  8. Which laws apply to this contract and where you may bring legal proceedings. Contracts for the purchase of Products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales. The preceding provision regarding jurisdiction does not apply if you are a consumer based in the European Union. If you are a consumer based in the European Union, you may make a claim in the courts of the country where you reside. Nothing in this section shall limit any mandatory consumer protections under the laws of the country in which you reside.
  9. Notices. You may give us formal  notice by using the details set out in the Contact Support section of our website https://.nothing.tech. We may give notice to you at either the e-mail or postal address you provide to us when placing an order or by updating our website. Notice will be deemed received and properly served immediately when posted on our website, twenty-four (24) hours after an email is sent, or three (3) business days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
  10. Entire Agreement. We intend to rely on these Terms of Sale and any document expressly referred to in them in relation to the subject matter of the contract. Although we agree that we are responsible for statements and representations made by our duly authorised representatives, please make sure you ask for any changes to these Terms of Sale to be confirmed in writing. These Terms of Sale constitute the entire agreement between you and Nothing relating to the sale of Products and supersede any prior or contemporaneous communications.

This document was last updated on 26 June 2025.