Return and Replacement Policy for Defective Product(s) 

10.1 This section does not apply to returns under the Limited Warranty or where you have changed your mind. Further details on making a claim under the Limited Warranty can be found in sections 6 (Warranty Policy) and 7 (Limited Warranty Exclusions) and further details on returns and cancellations where you have changed your mind can be found in section 9.4.

10.2 If you wish to return a Product or get a replacement Product due to the original Product not being fit for the given purpose, of satisfactory quality, or not as described, please contact us using the details set out in the Contact Support section of our website https://nothing.tech describing the problem with your Product and why you consider it to be defective, damaged, or materially different. A member of the Nothing customer service team will then contact you about next steps 

10.3 If, after inspection, we consider that a refund is due, we will process such refund as soon as possible and, in any case, within fourteen (14) days of the day you gave us notice to cancel.

10.4 Please note that we may choose not to accept returns in certain situations, including, without limitation, the following circumstances:

(a) defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase; and/or

(b) where you purchase a customised Product, unless there is a defect with the customised Product.

10.5 In all cases, we will inspect the Product(s) and verify any fault.

10.6 To qualify for a replacement or refund, devices must be undamaged, be in an otherwise ‘as new’ condition and, if possible, with the original packaging. We reserve the right to refuse a refund if the Product returned is reasonably deemed to have been damaged.

10.7 If you contact us within thirty (30) days of delivery about a defective Product, you will have the option to select a repair, a replacement or a refund. If a fault is found after thirty (30) days from delivery of the Product(s), you should contact us by using the details set out in the Contact Support section of our website https://nothing.tech and we will either repair or replace the Product and we will either repair or replace the product.

10.8 This Returns and Replacements Policy does not affect your statutory rights under applicable law.